Refund policy
Returns, Refunds and Size Exchanges
At Noble Dane Studio, we want you to love your gear and feel confident shopping with us.
30-day money-back guarantee
If you’re not satisfied with your purchase, contact us within 30 days of delivery to request a return and refund.
Email kimexton@gmail.com with your order number and a brief explanation of your request.
For change-of-mind returns, shirts must be unworn, unwashed and in their original condition. Customers are responsible for arranging and paying for return postage. Please contact us for return instructions before posting anything.
Damaged, defective or incorrect items
If your order arrives damaged, defective or contains the wrong item, contact kimexton@gmail.com as soon as possible. Include your order number and, where possible, clear photos showing the issue.
We will arrange an appropriate replacement or refund. A physical return may not be necessary. If we require a faulty or incorrect item to be returned, we will cover the reasonable return postage costs.
The unworn and unwashed conditions for change-of-mind returns do not restrict your rights concerning faulty products.
Free size exchanges
Wrong size? We offer free size exchanges within 30 days of delivery for unworn, unwashed shirts in their original condition.
Email kimexton@gmail.com with your order number and the size you need. We will explain the next steps and cover the replacement shirt and its delivery. If we require the original shirt back, we will also cover the return postage.
Before returning an item
Always contact us before sending anything back. We will provide the correct return address and instructions if a return is needed.
Please do not send items to Printify, the print provider or the address on your parcel unless we specifically instruct you to do so.
Refund payments
Refunds are issued to your original payment method. Your bank or payment provider may take additional time to display the refund.
Your consumer rights
Our 30-day guarantee is additional to your rights under applicable consumer law, including the Australian Consumer Law where applicable. Nothing in this policy limits those rights, and the 30-day period does not restrict claims where the law provides a longer remedy period.